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Confidence and honesty sometimes combine in weird ways. Look at what’s happened in the beer world, where Carlsberg has replaced its long-standing slogan of ‘probably the best lager in the world’ to ‘probably not the best beer in the world…’ I always liked the former. It had a certain Danish humour, delivered with a knowing wink. ‘We know it isn’t the best, but it’s fun to suggest it just might be’.
The new one seems to aim for some post-postmodern irony, but runs the risk of turning people off entirely before the second part of the tagline, ‘so we’ve changed it’, has been read. Even then, a seed of doubt has been sown.
Carlsberg… now better than it was… probably.
New approach: Carlsberg has seen a modern demand for craft beer over lager
In justifying up to this volte-face, Carlsberg prostrates itself at your feet in the manner of some medieval penitent and confesses about how it ‘lost its way. We focused on brewing quantity, not quality; we became one of the cheapest, not the best. In order to live up to our promise of being “probably the best beer in the world”, we had to start again.’ Hadn’t its brewers been tasting their own beer?
Confession can be liberating. Once you start it can be hard to stop. ‘The move comes at a time when interest in standard lager is at an all-time low,’ says Liam Newton, Carlsberg UK’s marketing vice president.
Newton explains: ‘The beer market has been forced to accept the prevailing winds of decreased consumption, with 1.6 million fewer drinkers than five years ago, alongside the emergence of craft beer – with its new flavours and brand tribalism grabbing drinkers’ attention.’ He’s right. My friends don’t drink standard lager any more. They drink ales and talk about hops and sourness. So, it’s time for Carlsberg to reformulate, repackage and relaunch. Trying to tap into the new beardy beer market by doing something a wee bit differently. Probably.
Admitting you’ve got things wrong is a rare thing in a brand. ‘Mr Kipling makes pretty average cakes’; ‘McDonalds – not really lovin’ it’; ‘Macallan: make the call… helllllppp’. You just don’t hear it.
Carlsberg is right for saying that the beer world had moved on. It probably realised that when it started the joint venture with the enterprising Brooklyn Brewery. Actually, I had some Carlsberg Jacobson Vintage just last week. It was bloody great.
In those simpler days when beer meant lager, Carlsberg might have been able to stick its tongue in its cheek and say it was probably the best, but today how can you compare a lager to a porter, or a super-hopped IPA, or a saison?
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Who in their right mind can even say what ‘the best’ is? Carlsberg’s new claim coincides with the start of the drinks awards season, with bottles garlanded with medals like children at a nursery sports day. ‘Never mind if your egg smashed Jimmy, here’s a prize for turning up.’
No matter how good the organisation, criteria and judging panel, a competition will only ever be a snapshot of who performed best on that day – and who entered in the first place. Even if every whisky in the world was being tasted, the results would still be influenced by numerous uncontrollable factors: the flights, the order of tasting, humidity, glassware, you name it.
As long as you accept that, you can treat a competition as a bit of fun that gives a good, sober, indication of quality. Both of Carlsberg’s claims follow that line. It’s almost as if they’d taken advice from fellow Dane Søren Kierkegaard and his attestation that ‘subjectivity is the truth’. Kierkegaard’s point was that you cannot root faith on objective evidence or reason: ‘...the paradoxical character of the truth is its objective uncertainty’. Okay, he was concerned with Christianity rather than beer, but you get my drift.
Despite trying to be objective, competitions, and brewing, will always stumble over that truth. Damn that existentialism.
Whether we are brewers, judges or drinkers, all we can ever say is ‘probably the best today’, a statement which already contains the dark truth: ‘and probably not the best, but, hey, I like it.’
That makes sense. Probably.
Trust your palates.
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